Human-centered Design and IT Modernization Combine to Improve Citizen Service at CMS

The Web and Emerging Technologies Group at the Centers for Medicare & Medicaid Services oversees key Federal healthcare websites. In recent years, the award-winning group has transformed medicare.gov and healthcare.gov to greatly improve user experience, performance, availability, and security for users. In this session, learn how CMS combined human-centered design, a modern technology stack, and cybersecurity best practices to provide essential healthcare services to millions of U.S. citizens.