Senior Federal government officials are gathering in Washington, D.C., on October 16 at the 7th annual Pega Government Empowered conference from 8 a.m. to 4 p.m. Eastern time to showcase how government is using AI-driven automation technologies to transform its operations, and you are invited to join in.
Here are just a few of the policy drivers in play right now spurring the Federal government toward boosting automation to improve technology operations and service delivery:
The Biden administration and the Office of Management and Budget (OMB) this summer passed the halfway mark in carrying out its President’s Management Agenda taskings set in 2021 including drives to strengthen the Federal workforce, improve citizen experience, and overhaul government business management practices.
Driven by the administration’s 2023 AI Executive Order, OMB is orchestrating a government-wide approach to adoption of artificial intelligence technologies through guidance focused on risk management, transparency, responsible innovation, workforce, and governance.
Individual Federal agencies are all-in for the AI tech adoption push and recently cleared an important deadline to publish their plans to achieve consistency with the Federal AI policies – including updating internal policies, collecting information for their AI use case inventories, removing barriers to responsible use of AI tools, and determining whether a use is rights- or safety-impacting, among other things.
Get ready to hear all about AI-driven automation improvements from the Federal officials who are in the trenches making it happen today, and from the Pega officials who are there helping them to reach their goals.
Federal agency teams lined up to explain their gains and stake out future goals include:
Social Security Administration – Sam Richardson, Associate Commissioner, Office of Electronic Services and Technology, will explain the agency’s work on a large-scale CRM modernization journey called the Technician Experience Dashboard (TED). Alex Arshavskiy, Pega COE Lead, will reveal the secrets to building a thriving Center of Excellence (COE) that drives maximum value from low-code.
Department of Veterans Affairs – Larry Dibble, Director of Low Code Application Platforms COE, at the Veterans Affairs Digital Transformation Center will be discussing technical requirements and stakeholder engagement strategies for seamless low-code integration while James Corry, Financial Operations Product Manager, William R. Hohorst, IT Program Manager, and Srini Thummaluru, Pega Development Lead, at the VA Financial Services Center (FSC) will talk about how the FSC is using intelligent automation to improve benefits processing and reduce operational costs.
Federal Bureau of Investigation – Brendan Means-Koss, System Architect, and Elizabeth Sickler, Unit Chief, will talk about the FBI’s program to modernize its case management system, and how leveraging advanced automation technologies can help agencies to improve operations and service delivery.
Internal Revenue Service – Sashi Iyer, Technical Advisor to the Director of the Enterprise Case Management Office, and Lou Ann Kelleher, Director, Enterprise Case Management, will talk about the integration of Blueprint and the use of DCO (Direct Capture of Objectives) has become the preferred delivery method for the IRS enterprise case management process.
Pega Government Empowered conference on Oct. 16 is divided into main-stage presentations in the morning and break-out sessions in the afternoon, with lunch in between and networking throughout. Give us a few hours of your time and we promise you a valuable return of fresh insights into how automation is improving Federal government operations. Signing up is a click away.