An Internal Revenue Service (IRS) advisory committee is calling on the agency to improve its technology to better communicate with taxpayers, including steps to enhance online tools and expand chatbot and live chat capabilities. […]

The National Institute of Standards and Technology (NIST) wants feedback on a newly developed chatbot for its National Cybersecurity Center of Excellence (NCCoE) to streamline the cybersecurity guidelines that it creates.  […]

The Department of the Air Force (DAF) is ramping up efforts to integrate generative artificial intelligence (GenAI) into its operations unveiling a new experimental GenAI chatbot. […]

The Department of Veterans Affairs (VA) released a new chatbot this week to respond to frequently asked COVID-19 questions, including triaging symptoms, telehealth troubleshooting, and rescheduling appointments. […]