Federal customer experience (CX) officials from the Department of Homeland Security (DHS) said this week that CX capabilities are finally starting to “take root” across the agency’s different components, which are keeping customers top of mind when designing government services. […]

The Department of Homeland Security (DHS) is turning to responsible AI to implement human-centered design across the department to serve its many customers, according to DHS Chief Scientist Sam Howerton. […]

The Department of Homeland Security (DHS) Chief Information Officer (CIO) and first-ever Chief AI Officer (CAIO) Eric Hysen is encouraging “DHS personnel to responsibly use commercial products to harness the benefits of Gen AI and ensure we continuously adapt to the future of work,” according to a memo dated Oct. 24. […]

With lawmakers and stakeholders working together to develop AI guardrails, Department of Homeland Security (DHS) Secretary Alejandro Mayorkas said today that he believes “we are on the right path of a public-private partnership” in AI development. […]

A bipartisan pair of lawmakers – Sens. Ron Wyden, D-Ore., and Mike Crapo, R-Idaho – have sent queries to three Federal agencies asking for clarification on how these agencies are implementing best practices to safely utilize artificial intelligence (AI) technologies. […]

The Department of Homeland Security (DHS) on Thursday unveiled its new Office of Homeland Security Statistics (OHSS), which aims to advance DHS’s statistical reporting and analysis capabilities. […]

The head of the Department of Homeland Security’s (DHS) new customer experience (CX) office offered insights on Tuesday into the agency’s upcoming CX goals as DHS looks to improve experience across an estimated one billion “touch points” with the public every year.  […]

The Department of Homeland Security (DHS) unveiled new cybersecurity evaluation metrics it will use to evaluate the cyber defenses of contractors before awarding contracts, the department announced in a notice published to Sam.gov on November 1. […]

The Department of Homeland Security (DHS) has awarded General Dynamics Information Technology (GDIT) a $712 million task order to resume work on infrastructure modernization of the agency’s St. Elizabeth’s Campus in Washington, D.C. […]

With ever-increasing cybersecurity attacks against American infrastructure, Department of Homeland Security (DHS) Secretary Alejandro Mayorkas called on Congress today to reauthorize key DHS authorities to reinforce the agency’s ability to protect against foreign cyberattacks. […]

A top official at the Department of Homeland Security (DHS) said today that he is worried about an uptick in the adversarial use of artificial intelligence technologies, which have the potential to cause harms to U.S. critical infrastructure. […]

Federal agencies are increasingly adopting edge computing, citing its transformative power to enable field agents and military personnel to make faster decisions and respond to crisis situations, experts said. […]

The Department of Homeland Security’s (DHS) Science and Technology Directorate (S&T) is looking to use robotics in airport security screening lines to streamline efficiency and speed up inspections for travelers. […]

A new report from the Government Accountability Office (GAO) has made it clear that Federal agencies can and must dutifully monitor whether their contractors comply with the E-Verify program that focuses on verifying the legal eligibility of employees to work in the U.S. […]

A new report from the the Department of Homeland Security (DHS) Office of Inspector General (OIG) indicates that the agency needs better management of its biometric data capabilities. […]

The Department of Homeland Security (DHS) released a new IT Strategic Plan for fiscal year 2024 through 2028, which highlights workforce training, technology modernization, and addressing customer experience challenges as priorities. […]

The Department of Homeland Security (DHS) has released a new report looking to wrangle the different avenues in which the Federal government and its agencies report cyber incidents in a more ‘reportable’ fashion. […]

The Department of Homeland Security (DHS) announced the establishment of the Homeland Intelligence Experts Group on Tuesday, comprised of private sector experts who will offer advice on the Federal government’s intelligence enterprise – including on emerging technology and cyber threats. […]

The Department of Homeland Security (DHS) Advisory Council is calling on the agency to invest in technology that supports remote work, according to a new report by the panel’s workforce subcommittee. […]

The Department of Homeland Security (DHS) has announced the creation of a new customer experience (CX) office that will be led by Dana Chisnell, an internationally recognized expert in plain language, forms design, and user experience design. […]

The Department of Homeland Security (DHS) warned last week that the United States should expect to see an uptick in use of artificial intelligence (AI) tools that will help to bolster adversary tactics over the next year. […]

The Department of Homeland Security (DHS) has appointed Eric Hysen as the agency’s first-ever chief AI officer, in addition to this current role as the DHS chief information officer. […]

A handful of law enforcement agencies across the Departments of Homeland Security (DHS) and Justice (DoJ) are utilizing facial recognition technologies without requiring proper staff training to do so, the Government Accountability Office (GAO) found in its latest report on the technology. […]

The Department of Homeland Security’s (DHS) Joint Requirements Council (JRC) aims to help different parts of the agency to find common solutions or “joint capabilities,” but a new report from the Government Accountability Office (GAO) found that agency leaders are not regularly engaging with the council. […]

The Federal Law Enforcement Training Centers (FLETC) – a component of the Department of Homeland Security (DHS) – is looking for enterprise IT support services for its Chief Information Officer (CIO) Directorate. […]

Implementing a zero trust architecture is a must for all Federal agencies, but how that architecture is implemented relies heavily on the operational and business needs of an individual agency. […]

The Cyber Safety Review Board (CSRB) will assess the recent Microsoft Exchange Online intrusion and conduct a broader review of issues relating to cloud-based identity and authentication infrastructure, the Secretary of Homeland Security Alejandro Mayorkas announced today. […]

The Department of Homeland Security (DHS) is delaying the rollout of its Enterprise Cloud Infrastructure Provider Suite (ECLIPS), with plans to conduct a follow-up industry engagement event in October or November to discuss the status of the project. […]

Department of Homeland Security (DHS) Secretary Alejandro Mayorkas talked about election security and cybersecurity threats to the U.S., among other priority issues, at a House Judiciary Committee hearing on July 26 aimed at DHS oversight.  […]

MeriTalk recently sat down with Erin Godinez, director, homeland security solutions, and Dean Irwin, senior director, cybersecurity, at Maximus, to discuss how the department is using technology to drive improvements that are rebuilding trust in government. […]