The IRS’s long-running modernization push is still falling short for taxpayers, with widespread complaints about unhelpful artificial intelligence (AI) tools, underperforming online services, and slow progress, National Taxpayer Advocate (NTA) Erin Collins told Congress Wednesday in her annual report.  […]

The National Taxpayer Advocate’s Annual Report to Congress released on Jan. 11 says that the Internal Revenue Service (IRS) is in a better position now to improve its performance than it has been in the past few years. […]