National Taxpayer Advocate Erin Collins said today in her 2024 Annual Report to Congress that the taxpayer experience “has noticeably improved” over that past year while also stressing the need for adequate funding for technology modernization at the IRS. […]

The White House Office of Management and Budget (OMB) released a report on Thursday highlighting the progress made by the Office of the Federal Chief Information Officer (OFCIO) in cybersecurity, technology modernization, digital service delivery, and artificial intelligence during the Biden-Harris administration. […]

Top Federal agency technology officials this week preached the virtues of continuous technology modernization as an ongoing process – rather than approaching modernization as a completed effort after specific goals have been achieved. […]

The Transportation Security Administration (TSA) plans to expand and modernize several of its customer experience (CX) technology initiatives in 2024.   […]

The Biden administration has loosened repayment terms for at least a portion of the $1 billion of Technology Modernization Fund (TMF) money approved by Congress in March and is asking Federal agencies to submit proposals by June 2 as it looks to quickly parcel the funding out to projects that will improve cybersecurity and modernize high-priority systems, among other aims. […]

The U.S. Digital Service’s (USDS) Matt Cutts announced he is stepping down as the agency’s administrator in a self-authored Medium post this week. […]